Terms of Service

These Terms of Service ("Terms") are an agreement between Avouro LLC, a Michigan limited liability company ("Avouro", "we", "us"), and you. If you use Scopebond for an organization, "you" means that organization, and you confirm you have authority to accept these Terms for it. By creating or joining a workspace, or by using Scopebond Cloud, you agree to these Terms and to our Privacy Policy.

1. What these Terms cover

These Terms cover Scopebond Cloud, the hosted workspace at cloud.scopebond.com, together with our websites, the sample workspace and the live demo (together, the "Service"). The open-source Scopebond packages, such as the hook and the gateway, are licensed separately under the Apache License 2.0. Nothing in these Terms limits your rights under that license.

2. Accounts and workspaces

• You sign in with Google, Microsoft, GitHub or your company's single sign-on. Keep your sign-in secure. You are responsible for activity in your account.
• A workspace belongs to the organization that created it. Its owners and admins decide who has access and in what role, and can remove people at any time.
• You must be at least 18 years old and give accurate information.

3. Plans, trial and payment

• Plans. The plans, their prices and what each includes are shown on our pricing page. Enterprise terms are agreed in writing.
• Trial. Every new workspace starts with a 14-day trial of the Team plan, with no card required. When the trial ends, the workspace moves to the Free plan unless you choose a paid plan.
• Free plan. The Free plan includes one active agent. To use more, upgrade or remove an agent first. If a workspace has more agents than its plan includes, the extra agents are paused: the workspace stops accepting their new records until the plan allows them. Nothing is deleted.
• Billing. Paid plans are billed in advance, monthly or annually, through our payment processor, Stripe. They renew automatically until cancelled. Agents above a plan's included number are billed at the published per-agent price. Prices exclude taxes, which are added where required.
• Price changes. We give at least 30 days' notice of a price change. It applies from your next renewal.
• Cancellation and refunds. The workspace owner can cancel at any time from the billing page. A cancellation takes effect at the end of the current billing period. Annual plans can be refunded in full if cancelled within 30 days of purchase. Other payments are non-refundable, except where the law requires otherwise.
• Failed payments. If a renewal payment fails, the paid plan continues for 7 days while you update your payment method. After that, the workspace moves to the Free plan.

4. Your data

• Your data is yours. That includes your rules, the activity records your agents send, your workspace settings and your team's content ("Customer Data").
• You give us permission to host, process and back up Customer Data only to provide, secure and support the Service. We do not sell Customer Data or use it to train models.
• Activity records are kept for your plan's retention period and then removed. Owners and admins can export records and the audit log at any time.
• An owner can delete a workspace. Deletion can be undone for 7 days; after that the workspace data is purged. Encrypted backups roll off within 30 days.
• You are responsible for having the right to send us the data you send. Scopebond is designed to receive identifiers and decisions, not prompts, file contents or secrets. Do not configure it to send those.

5. What Scopebond does, and your responsibilities

Scopebond checks the actions that are routed through it against the rules you set. It blocks an action that breaks them, and it records what was attempted and what was decided. It does not check actions that are not routed through a configured integration. It does not judge the quality of code or content, and it cannot guarantee that every harmful action is stopped. You remain responsible for your systems, your AI tools, the rules you choose, and your own backups and security controls. Each integration's setup page explains what it can and cannot stop.

6. Acceptable use

You agree not to:

• use the Service to break the law or to harm others;
• attack, probe, overload or bypass the Service's security, plan limits or rate limits;
• access another customer's data;
• resell or provide the Service to third parties without a written agreement with us;
• copy or reverse-engineer the hosted Service. The open-source packages are excluded; their license governs them.

Report security issues as described on our Trust page.

7. Availability and changes

We work to keep the Service available and secure, but we do not promise uninterrupted service unless an Enterprise agreement says so. We may improve or change the Service. If we remove a material paid feature, we will give reasonable notice. Features marked as early access or beta may change or end.

8. Our property and feedback

We own the Service, its software (other than the open-source packages) and our brands. If you send us feedback, we may use it without any obligation to you.

9. Confidentiality

Each of us will protect the other's non-public information with reasonable care. Each of us will use it only for the purposes of this agreement, unless the law requires its disclosure.

10. Disclaimers

Except as expressly stated in these Terms, the Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

11. Limitation of liability

To the fullest extent the law allows:

• Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data.
• Each party's total liability arising out of these Terms is limited to the amount you paid us for the Service in the 12 months before the claim. If you paid nothing, it is limited to one hundred US dollars.

These limits do not apply to your payment obligations, to a breach of section 6, or to liability that cannot be limited by law.

12. Indemnity

You will defend and indemnify Avouro against third-party claims arising from Customer Data or from your use of the Service in breach of these Terms or the law.

13. Suspension and termination

• You may stop using the Service at any time.
• We may suspend or end access for a serious breach of these Terms, for non-payment, or to prevent harm to the Service or others. Where it is reasonable, we will give notice first.
• When access ends, you can export your data for 30 days unless the law prevents it. After that, section 4 applies.

14. Changes to these Terms

We may update these Terms. For a material change, we will give at least 30 days' notice by email or in the product. The new version applies from its effective date. We record which version each person accepted.

15. Governing law

These Terms are governed by the laws of the State of Michigan, USA, without regard to conflict-of-laws rules. The state and federal courts located in Michigan have exclusive jurisdiction, unless mandatory consumer law gives you the right to bring a claim where you live.

16. General

• These Terms, together with any order form or Enterprise agreement, are the entire agreement between us. A signed agreement prevails over these Terms where they conflict.
• You may not assign these Terms without our consent. We may assign them to a successor of our business.
• Neither party is responsible for delays caused by events beyond its reasonable control.
• If a provision is unenforceable, the rest remain in effect. Not enforcing a right is not a waiver of it.
• You agree to comply with applicable export control and sanctions laws.

17. Contact

Avouro LLC, Michigan, USA. Questions about these Terms: support@scopebond.com. Enterprise agreements: sales@scopebond.com.